Lyra VestgroveA team that takes security seriously.
Questions about account protection, verification or your Lyra Vestgrove balance? Our support team responds carefully and promptly — reach out any time.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support — [email protected] | Account questions, verification, withdrawals | We typically reply within one business day. |
| Callback request | Anything easier to explain out loud | Support hours: Mon–Fri, 9:00–18:00 |
| Abuse report — /report-abuse | Impersonation, misuse of the brand, suspicious messages | Reviewed on receipt |
What to expect when you get in touch
Which channel to use
Email suits anything with a document attached — identity checks, a withdrawal query, a statement question. The callback form suits everything else, since most account questions are resolved faster in a short conversation than in several messages.
Outside working hours
Messages sent in the evening or at the weekend are queued and answered first thing the next working day, in order.
Details worth including
Your registered email address and the approximate date of what you're asking about are enough for us to locate the account securely. Never send a password, full card number or one-time code — no member of our team will ever ask for them.
If something looks wrong
Report it the same day. Anything involving a payment you don't recognise is escalated immediately rather than joining the standard queue.
Before you write
Most questions about security and verification already have an answer on this site — checking first is usually faster than waiting for a reply.
- Frequently asked. — costs, withdrawals, verification and minimums.
- How your capital stays protected. — what happens after you register, step by step.
- Pricing — what is free and where a cost can appear.